We are writing to sincerely apologize for an inappropriate and unauthorized email that was sent earlier today from our mailing system.
We have identified that a malicious third party gained access to our mass mailer and used it to send a vulgar message. We understand how unprofessional and concerning this was, and we take full responsibility for the incident.
We want to clearly reassure you that at no time was your payment or financial data compromised.
We do not store credit card information in our systems. All payment details are handled securely and exclusively by our third-party payment processors, and no payment data was accessible through the affected system.
Upon discovery, we immediately secured the mailer, patched the exploited vulnerability, and began a full review of system access and logs.
We are also carefully combing through relevant data and configurations to ensure the continued integrity and security of our environment.
We deeply regret this incident and the inconvenience or discomfort it may have caused. Maintaining your trust is extremely important to us, and we are taking additional steps to further harden our systems and prevent anything like this from happening again.
If you have any questions or concerns, please do not hesitate to contact our support team.
Thank you for your understanding and continued trust.
