Scheduled for February 24, 2025 at 3:00 PM – February 27, 2025 at 3:27 PM
Affects
Data Centers
Under maintenance from 3:00 PM to 3:27 PM
CLT01 - Charlotte, NC
Under maintenance from 3:00 PM to 3:27 PM
Completed
February 27, 2025 at 3:27 PMCompleted
February 27, 2025 at 3:27 PMWe are now issuing the all clear for Charlotte maintenance after a quite night and solid connectivity. We do have a few configuration items still pending to complete but are not expecting any downtime to be associated with those changes.
Update
February 26, 2025 at 5:32 PMIn progress
February 26, 2025 at 5:32 PMGood afternoon,
We are wrapping up this maintenance today. We will be doing service impacting events in the next few minutes and you may experience short drops. We will advise once we have completed this activity.
Update
February 26, 2025 at 5:43 AMIn progress
February 26, 2025 at 5:43 AMWe are hands off for the night. Any users still experiencing issues, will need to create a support ticket. We will finish wrapping up loose ends tomorrow morning. We appreciate all of your patience. Most users have experienced less than 20 mins of downtime, while the average was less than 5 minutes! We will send out another update tomorrow morning as we are getting started.
Update
February 26, 2025 at 4:02 AMIn progress
February 26, 2025 at 4:02 AMWe are working on our carrier blends in Charlotte. Certain ranges may see intermittent drops at this time. We will notify once we are hands off for the night.
Update
February 25, 2025 at 11:02 PMIn progress
February 25, 2025 at 11:02 PMD05 portion of the service impact has been completed. If you are in D05 and still experiencing issues, please contact support. We will update as needed.
Update
February 25, 2025 at 10:54 PMIn progress
February 25, 2025 at 10:54 PMWe are about to start the service impacting portion of D05. We will advise once D05 has been completed.
Update
February 25, 2025 at 10:12 PMIn progress
February 25, 2025 at 10:12 PMWe have completed the D01 service impacting portion of the maintenance. We are working on the upstream portion of the maintenance now (SEGRA blend first). You may see quick blips as routes reconverge across the network. Please contact support if you are offline and we will investigate.
Update
February 25, 2025 at 8:46 PMIn progress
February 25, 2025 at 8:46 PMWe are about to start the service impacting work for D01. We will advise once we are completed. We will try to keep downtime as minimal as possible during this process.
Update
February 25, 2025 at 6:56 PMIn progress
February 25, 2025 at 6:56 PMAll impacting work is completed in D02. If you’re having issues, please contact support. We will notify everyone once we are starting the next rack impact work.
Update
February 25, 2025 at 4:37 PMIn progress
February 25, 2025 at 4:37 PMGood morning - We are beginning the service impacting portion of the maintenance shortly. We will try to keep the impacts as minimal as possible. We will advise once we are cleared. We are starting impact maintenance for all customers with services that begin in "D02..."
Update
February 24, 2025 at 9:19 PMIn progress
February 24, 2025 at 9:19 PMWe are done with this round of impacting changes. If you're down as of right now, please let us know.
Update
February 24, 2025 at 7:17 PMIn progress
February 24, 2025 at 7:17 PMWe will beginning work that may impact connectivity now.
In progress
February 24, 2025 at 3:00 PMIn progress
February 24, 2025 at 3:00 PMMaintenance is now in progress
Planned
February 24, 2025 at 3:00 PMPlanned
February 24, 2025 at 3:00 PMWe will be performing scheduled maintenance at our Charlotte, NC data center to upgrade and replace our network stack and reconfigure redundant systems for improved stability and performance.
Maintenance Window:
📅 Start: February 24, 2025, at 9:00 AM (EST)
📅 End: February 26, 2025, at approximately 6:00 PM (EST)
**While we try to perform all major maintenance during off hours this one requires normal business hours due to communication with our network team and upstreams.
During this period, you may experience intermittent connectivity disruptions as we implement these improvements. Our team will work diligently to minimize downtime and ensure a smooth transition.
We appreciate your patience and understanding. If you have any questions or concerns, please reach out to our support team.
Thank you for your continued trust in us.
