BreezeTech - Possible issues with NC and TX – Incident details

The network has been stable since this morning and we are closing this incident. Should you experience any issues, please notify support by creating a support ticket.

We have received the all clear from Cosmic our DDoS provider, and we are still monitoring the situation from our NOC. We have provided a timeline of the events to detail below and wanted to be transparent in our response.

11:40AM EST  - We were notified of network issues across multiple locations

11:41AM EST - An emergency bridge call was started with BreezeTech staff to triage the issue

11:42AM EST - Charlotte network determined partial outage

11:43AM EST - Chicago network determined unimpacted

11:44AM EST - Dallas network determined partial outage

11:46AM EST - Outage determined related to Cosmic. Cosmic was contacted to check on issues

11:48AM EST - Cosmic confirmed outage

11:49AM EST - Charlotte Cosmic routes shifted to primary/secondary ISP carriers. Confirmed solution

11:52AM EST - Dallas Cosmic routes shifted to primary/secondary ISP carriers. Confirmed solution

11:53AM EST - Los Angeles network determined partial outage

11:54AM EST - Los Angeles Cosmic routes shifted to primary/secondary ISP carriers. Confirmed solution

We are continuing to monitor the situation but all services should be online at this time. If you are experiencing any issues, please reach out to support directly.

The temporary fix has been implemented, and we are actively monitoring the situation.

We've identified the issue as originating from Cosmic Guard ranges. A temporary fix is currently being implemented.