We are deploying an emergency network maintenance to address the continued issues on the Charlotte network that occurred a while ago. We are committed to continuing to harden and implement more fixes with the new network deployment. While each issue is different and presents its own challenges, we see the importance of providing a good quality service for all of our customers. We deeply apologize for the issues that this has caused all of our customers. If you have any questions regarding this, please reach out to support via support ticket.